Canceling Your TransUnion Trial (Not as Easy as You’d Think)

36 Responses

  1. sean says:

    Hey, thanks for sharing this info!

  2. Nikki says:

    I completely agree, I’ve been thinking this same thing for the longest time. This information, which is my info, should not be offered to me with a fee attached.

  3. Bryson says:

    Yeah it saved me so much time. I really appreciate this info. You can’t even get to that number through their site, at least as far as I could find. I only got there through that link you gave me.

  4. MJ says:

    Since you mentioned this, and I was a little apprehensive about the loophole that might exist I looked into it. First I’d suggest that when you log on to the TransUnion site (or whatever the site is), look for the receipt for the report so you’ll have the order number. See they want a credit card number to charge automatically after the trial ends, anyhow there should be a receipt available once you accept the terms.

    If you look at the “terms” in the little box, there’s this blurb about canceling … “To cancel your subscription please contact our Customer Service Team. For contact information and hours of service go to” … I went to that site and there’s an 800 number for customer service with the following info:

    Talk to a Customer Service Team member.*
    Monday through Thursday, 8 a.m. to Midnight Eastern time
    Friday through Sunday, 8 a.m. to 8 p.m. Eastern time
    Call toll-free
    (800) 493-2392


    So, basically you should be able to call that number to cancel … and your card won’t be charged. I’m just suggesting that you dig up the transaction number on the receipt to make it totally seamless, I’m sure they can do it without that. Agree though, if you don’t parse through that little “terms of agreement” box (people rarely read that stuff, and that’s probably what they’re counting on) you’d be essentially stuck.

    • allen says:

      i knew these guys were going to make it tough to cancel and luckily enough in the 400 paragraph terms agreement i did find that web address however after typing the whole address into my address bar it still would not bring me to that page. i had to google it and finally found it on the 2nd page and that worked. crazy right??? how they know i found it? lol

      • James says:

        I called Transunion at 855 681 3196 and was able to cancel in less than 5 minutes over the phone. I got an update on my phone the minute the agent advised me it was done. Since I started my free trial on 3/26/16, I allowed the seven day trial period to pass, so I was charged $19.95 once, which they made be aware of upfront. The agent further advised I still have full site usage until 4/26/16.

        I have no problem with these types of deals as long as they hold up their end of the bargain. I only needed their info so I could straighten some things, so it was up to me to catch the seven day free trial period.

  5. Brian says:

    I just signed up and canceled my subscription without talking to anyone. The cancel link is not that buried:

    Log in to your account
    Click Help (Upper right near Logout)
    Click Payments
    At the bottom there is a link to cancel your membership.
    Click to confirm and that’s it!


    • davemackey says:

      I’m glad to hear that! Maybe they have finally implemented a web-based mechanism for canceling one’s subscription. Thanks for sharing.

    • Barry says:

      Thank you for the help. It was so easy.

    • Elga says:

      That link no longer exists, even though the TU phone system says to cancel that way.

      Now you still have to talk to a human and they attempt another sales pitch. Unfortunately for them, the tougher they make it to cancel, the less likely I am to re-join in the future.

  6. TJ says:

    I wanted to confirm that the online cancel membership works flawlessly with the above directions.

  7. bob says:

    I opened a free account, and can canceled it the same day, Today, seven days later I got a bill for $18 and change.

    I called so called customer service and was told I had only canceled my free trial, I had not canceled the accompanying monthly subscription, that it was a valid charge, and that they would not refund it.

    I canceled on line and got a confirmation number.

    Never again….

  8. Bridgette says:

    A quick thanks to Brian and Bob.
    I signed up for my free trial membership yesterday and had a difficult time navigating the site.

    Brian- your post made the site navigation go much more smoothly.
    ” Log into your account
    Click Help (upper right near Logout)
    Click Payments
    At the bottom there is a link to cancel your membership.
    Click to confirm”

    Bob- after reading your post I had no choice but to be cautiously optimistic that my subscription had indeed been fully terminated. so with a quick five minute follow up call the 1800 number (493-2392) I confirmed with the operator that my membership in its entirety had indeed been terminated.This took all of 5 minutes.

  9. Terri says:

    The link you provided was great! I do need to tell you that you could have gotten the link when you put your card info in. If you read the terms and conditions part and skip to the cancellation then they give you the link. I know it can be time consuming but it is always best to skim through the contract before paying for something.

  10. Elana says:

    Thank you for this information! I called the number you provided and an automated message told me how to cancel the free trial online. I clicked on the “Payment” tab as it suggested, but the link I was expecting at the bottom of the page wasn’t there. I spoke to an operator and painlessly had the account canceled. All he did was ask why I wanted to close the account; I said I opened it accidentally.

  11. Karen says:

    You can now click help at the top of the page, then payment, then you can choose to cancel your membership online.

  12. cbreeze says:

    Log in to your account and then go to this link:

  13. josepnine alfaro says:

    I’m mailing to cancel this service

  14. EK says:

    As of today, when you call the updated number they walk you through how to cancel online. Here’s how: log in, click ‘support’ in upper right corner, go to ‘General FAQs’, click on ‘Payment,’ then ‘How can I cancel my membership’, and then they have a link to click for canceling.

  15. Sherry Murray says:

    I called waited for 1/2 hour to talk ask for my information told me not in system so **** u
    I lose 17.95 a month till IO get an answer how the hell I can get money back.
    You have the call me with a person. Please.I am on a very fixed income.

  16. sandra says:

    All completely confusing!!!! And it shouldn’t be!!!

  17. Vance says:

    I thought I was only gonna be charged $1 dollar I was changed $17.95 I did aprove this,and I want my damn money back,my email is [email protected] it’s some bullshit,cause I didn’t even get the card.

    • Vance says:

      I didn’t approve this $17.95. It said $1 dollar,it’s funny how big company’s fuck poor people out of their money.

  18. Becca says:

    If you made your account online, the new number to call for cancelling (bc of course it’s different if you signed up online vs over the phone smh) is 1-800-493-2392, then I think it’s the second option.

    No wait once I found the right number, very fast-talking operator wanting to sell me on other things so I wouldn’t cancel, but let me do so once I managed to get a word in.

  19. George Devine says:

    Please cancel my subscription and stop sending emails. Thank You

    • davemackey says:

      Hi George, I’m not sure what you are referring to? If you are referring to TransUnion, I am not associated with them in any way other than as a former customer.

  20. GoatHole McFunlane says:

    This is a direct link to cancelling your free trial (However you must already be logged in for it to work):

  21. Giles says:

    That link still just directs you to the dead link further on

  22. Oscar Conroy says:

    There is a way to do it online through a link:
    1. Login to your account
    2. Go to the bottom of the page and click on the FAQ link under the About Us section.
    3. Click on the Payment tab.
    4. Click on “How can I cancel my membership?”

    Click on Continue as they keep asking you to call, and then you should see the screen that says you’ve cancelled your trial.

  23. clare says:

    I was trying to just do a simple credit freeze and I was snookered on this site for my CC. TU they are so shifty for this crap. Thank you so much for this post

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