Not Recommended: Web.com.

4 Responses

  1. Louise says:

    Hi Dave. Noticed your post. Just a thought – if you’re interested you could also check out Microsoft Office Live Small Business. We offer free Web hosting and a free domain name for the first year, then it’s $14.95 per year after that (which includes private registration). It’s really aimed at small businesses and there are lots of free tools that come with the basic signup. If you have any questions about redelegating your domain through us I’d be happy to help just ping [email protected]. Thanks!

  2. Mindy says:

    Agreed Dave, I’m experiencing similar issues right now. It’s taking web.com a ridiculous amount of time to get an EPP transfer code. I really just want to move my domain so that I can manage my own DNS (and get faster support when needed).

  3. Andy says:

    I had a domain through discountdomainregistry, great prices and control panel – yep also taken over and now under web.com label. Domain price was ok last time I renewed, but if you want privacy protection its a complete rip off at nearly $24 (freeparking.com charges nothing). However I have also discovered the absence of control panel. It is still painfully slow and I’m sure they must have designed the support ticket system to be as difficult as possible, lots of mandatory fields to be completed none of which are applicable to my “problem”. I’ve just applied for my EPP key – I hope I have better luck than you!!!

  4. Andy says:

    Apart from being MADE to incur cost on an unnecessary international call to the US (“to prevent id theft”) transfer looks like it will be quick and painless. The provided EPP code was accepted by Tucows who will “hand-over” the domain to the new registrar shortly.

    Response to my initial support ticket and telephone call were rapid, and EPP code received with 2 hours of my call (friendly helpful support). However, telephone verification was unnecessary as I found it could have been done by email associated with domain.

    So better than I expected. But it does not alter the fact Web.Com’s online admin and support ticket facilities are the slowest, most unfriendly and limited I have ever used.

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