Verizon Fios – The Ugly Side.

9 Responses

  1. Mike says:

    So, did it ever get better? I’ve been experiencing the same type of slow connection. My traceroute to quit after 30 hops (the default max). I notice that appears in both of our traceroutes. The speed used to be so good, but not it’s pitiful.


  2. admin says:

    My speeds have improved from absolutely untenable to super annoying, but still pretty awful. :-/ Gonna give Verizon another call as this has been nearly two weeks!

  3. Dave says:

    Former FiOS tech support agent here. Dave, I feel your pain, and extend my sympathy to you. Unfortunately, the people that can actually fix your problem most likely are not reachable by phone.

    Routing problems were usually the most “fun” for myself and others to troubleshoot when I did FiOS and Verizon Premium Tech Support. Those were the most complicated problems, and let us use our collective knowledge to solve them.

    If one can route to a site, the DNS resolves, and pinging a server all work, we were left with few options as far as troubleshooting goes. The connection is good, it routes, and the browser loads the page. You probably had several agents blame the PC or browser for the lag.

    The back story about how telecom works could run on for ages, but the backbone of how modern fiber integrates with the old school “Ma Bell” type infrastructure works is even more complicated.

    The guys that actually do the wiring, set up the “routers” at the Central Office, and manage all of the fiber networks, all used to work for the “phone company”. Insert AT&T, Verizon, ad nauseum. A lot of those guys are jerks.

    When tech support determines that a problem is within the network (as your problem seems to be), they have to try to deal with some *expletive deleted* in Jersey or somewhere else, that thinks that their system is infallible, the user is the problem, and fixing something could easily take a week…. if they don’t decide that a fix is unnecessary.

    Tech support can fix any configuration issue, can usually diagnose a home wiring issue accurately, and can help optimize just about anything that can be optimized. The one thing they can’t help with, nor can their supervisors do much with, are issues at the Central Office.

    This really doesn’t help your problem, but at least it gives you an idea as to the actual department that has been failing you. The CO is almost as unreachable as they are omnipotent, and impotent.

    Were it me in your position, I’d call Tech Support, ask for a supervisor, make them call the CO, and have them re-route EVERYTHING as far as your line goes. You’ll still be using the same cross box in your neighborhood, but maybe if they change the card you’re on it might help with your routing issue.

    Good luck, and please try to not take anything out on the techs, unless they deserve it.

  4. Dirty Pinger says:

    Hi, I wanted to let you know that while traceroute is useful for many tasks, its not the best way to determine the speed of a network. It’s much better to use Ping as it returns icmp packets. Traceroute is better suited to finding out “where” a problem is occurring while ping can be used to find out “how badly” a problem is occurring.

  5. Dan S says:

    Problems with FIOS? People at Verisuck think their system is infallible and are difficult to deal with? Sounds very familiar.

    I’ve had ongoing problems with both FIOS phone and internet.

    The phone has been bad since the beginning (odd buzz…) and then completely stopped working.

    The internet was mostly working (sometimes some outages) then I had one outage last week and now I can’t get to most of the websites I want to go to. Yahoo is reachable but Google’s main page takes forever to get to, and gmail times out before giving a response.

    The people at Verisuck have been very helpful. They continually tell me that the problem is inside my house. They even inform me that their pathetic automated phone system (which works quite poorly) is a “masterpiece in progress”.

  6. JSJ says:

    Crap. I’m getting FiOS installed today. It just became available in my part of town about a week ago.

    Actually they are going to be here to install it in about 2 or 3 hours. I hope all goes well. *fingers crossed*

  7. Mike Hubbard says:

    I have the same speed issues with Fios. I had it installed in November. I have spent hours on the phone with tech support to no avail. Swithcing back to Cox Cable tomorrow.

  8. Ken says:

    Do NOT get Fios – it truly is bad.

    We tried it for 29 days – of which 5 full days were with NO INTERNET at all.
    Other days it failed 2 or 3 times a day and the modem had to be “reset”
    4 seperate hours on the phone with techs, 2 home visits by techs, new modem, and still a complete failure.

    We ifnally cancelled before the 30-day limit. They actually agreed on the phone that they’d “done all we can”.

    FIOS should come with a health & stress warning besides standing for Fully Inoperative Odious Service

  9. Pat Bolino says:

    I’ve had internet on Verizon exactly 2 weeks out of 4 months into the contract. Had I been smart and not blinded by bullshit , I would have DN, as fios.verizon. whatever and got the DNS address, which is using DHCP to connect to my fiber box, only it’snot. Got the TV! Hell yes, got that, aint got NO internet!! GD_)Mutha (*&^(^&^_)(&T()*F ‘ers. either Darth Shredder is their boss or the whole GD Net is on Sith Sentral, and yeah, its the CO!! Can’t get the connection right no matter if I landline or wireless the freeping service, It’s broke, their CO is broke, the fraking inet is for Bufallo Chips and I just don’t get it! !!! Verizon is one of those companies that need to be investigated by the FCC and the sooner the better! spread the thought around won’t y’all- FCC..FCC..FCC.. SOS..FCC..SOS, FCC… [gasp ], gag, FcC…(… – – – …//)…… .. . . .

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